Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dearloom.com. Please note that returns will need to be sent to the following address: 1155 North Custer Street, Sheridan, WY, 82801, USA.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dearloom.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@dearloom.com.

30-Day Money-Back Guarantee
At Dear Loom, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
Refund requests must be submitted within 30 days of the delivery date
Requests made after 30 days from delivery are not eligible and will not be approved
Shipping and handling fees are non-refundable
Product returns are not required and not accepted
Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.

Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
Refund requests submitted outside of the 30-day guarantee period
Requests made outside the stated policy terms
No exceptions are made beyond the 30-day money-back guarantee.

Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at support@dearloom.com or +1 (307) 533 4934 so we can assist you accordingly.